Any returned order must be unused, unopened, packed securely and received by us within 14 days of your Delivery (delivery charge is non refundable.) Please note you shall be liable for the full cost of any goods returned unless an item was delivered to you in error or is faulty. You shall be liable for a 25% restocking / administration charge. If you require your goods to be uplifted this shall incur a further cost which shall vary depending on items being uplifted. There can be no returns on bespoke or special items. We aim to conclude any refund within 7 days of receiving your return however sometimes this may take longer.